How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you may have heard about the recent issues and may be living in fear of being left without heat in the dead of winter.

But fear no more!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For complete instructions, see Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were recently updated to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not efficiently charging the battery, or turning off completely. Nest says to try recharging and restarting your thermostat to fix the glitch and get it up and going again.

Symptoms of this issue include the following:
  • the thermostat being down on the Nest application and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut itself down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also observe a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s performing slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

PLEASE READ: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DON’T.)

After approximately 10 minutes of charging, disconnect the Nest Thermostat from the USB cord. If the component has turned on while plugged in, turn it off and then turn it back on again, manually restarting the Nest. Once it has fully restarted, plug it back in to reach full charge. After another 60 minutes of charging, disconnect the Nest Thermostat and reconnect it to its base.

You should be good to go and this point, but again, for more detailed instructions and information, visit Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still having issues, you will need to bring in reinforcements. Enter us! If Hammond Plumbing & Heating set up your Nest Thermostat, please feel free to call us at 226-240-1120 or schedule an appointment online. If your Nest Thermostat was not set up by Hammond Plumbing & Heating, please reach out to Nest Support here.

Also, do not let this experience panic you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is really saving money for you daily. When set it up appropriately, Nest intelligently learns your lifestyle, then adjusts your heating and cooling use to optimize energy savings daily, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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